Appointments

Appointments

Our aim is to ensure we provide safe, quality care to all of our patients. We ask that you give as much information as you feel able to, in order to assist the prioritisation of our patients who have the highest clinical need. We offer a varied appointment system and try our best to meet your individual needs.

The best way to get help is to use our online form to request an appointment online. With the information you provide we’ll choose the most suitable doctor, nurse, or health professional to help you.

Request an appointment online

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

Routine appointments

To request a routine appointment in the next 7 days:

When you get in touch, we’ll ask what you need help with.

Your appointment

However you choose to contact us, we may offer you a consultation either by phone or face to face at the surgery.

Expanding our Automated Phone Services – 2026

Over the past year, we have gradually introduced new automated options to improve access to the practice and reduce time spent waiting on the phone.

We began by launching a 24/7 automated prescription ordering line, allowing patients to request repeat medication at any time without needing to speak to a member of staff.

Following this, we introduced our “Check & Cancel” service, which enables patients to call at any time to check upcoming appointments and cancel them easily — again, without needing to wait in a phone queue.

We have seen an incredible uptake in these services, and many patients are now choosing to use them for convenience and flexibility.

What’s New?

We are now expanding our automated system further by enabling an automated route for administrative queries and appointment requests.

This is an additional option for patients.
It will not replace our Care Navigation team.

How Does It Work?

When you call the practice, you will have the option to complete a simple telephone questionnaire for:

  • Straightforward administrative queries
  • Medical issues that require an appointment

There is:

  • No phone queue
  • No AI
  • Just a structured set of questions submitted securely over the phone

Your request will be reviewed by a clinical member of our team within 24 hours, in the same way as an online consultation.

You will need the patient’s date of birth when calling.

Why Are We Doing This?

We hope this will:

  • Give patients more options for accessing our services
  • Remove the need to queue on the phone for simple queries
  • Free up our Care Navigators to support patients with more complex or urgent needs

For patients who prefer to speak to someone, our Care Navigation team remains available and ready to help.

We understand that new systems can take a little time to get used to, and we appreciate your support as we continue working to improve access to the practice.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone or face-to-face
  • if you need a translator of any kind, including BSL, please notify us when booking your appointment to enable us to arrange this for you.
  • if you have any other access or communication needs – wheelchair accessibility throughout the building.
  • Guide & Support Dogs welcome. Please keep them on a lead

GP Extended Hours

The extended Access Service has more appointment with GPs available in Harrogate and Ripon, making it easier to you to get an appointment at a time that suits you including evenings and weekends. Appointments are available

  • Monday – Friday 4pm – 8pm
  • Saturdays 9am – 12 noon
  • Sunday 9am – 11am

Appointments must be booked in advance by contacting your GP practice. You will be seen by experienced GPs and nurses, but it is unlikely that you will be seen by your own GP or nurse. Your medical record will, with your consent, be available to the GP or nurse that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice. https://www.yorkshirehealthnetwork.co.uk/

Cancelling or changing an appointment

To cancel your appointment:

MISSED APPOINTMENTS POLICYDownload

Need Help Using Our Digital Services?

Book a Digital Inclusion Session today

  • SystemOnline – order prescriptions & view your results
  • NHS App – easy access to your records and services
  • eConsults – contact your GP team online
  • VoiceConnect – ordering prescriptions over the phone

Sessions held every Tuesday – by appointment only – Book your session now at Reception

Home visits

If you are housebound and need an appointment, we’ll do a home visit. All home visit requests will be medically assessed to check if a visit is appropriate. Always provide a current landline/mobile number so that the doctor or nurse can contact you.

If you are poorly and think you need an urgent same day visit, please call us before 11am on the day. Remember: you do not have an automatic right to a home visit. Under their terms of working, GPs are required to consider home visits for medical reasons only.

We have noticed that many patients are requesting visits that are inappropriate or unnecessary. This has a negative impact on other aspects of our service. Calling the doctor out unnecessarily takes the doctor away from patients who may have a greater clinical need. Most of the consultations during home visits could easily and safely be carried out in the surgery.

Can Another Health Provider Help – for useful information please follow this link

Who are the people who work at my GP surgery – GP guide

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

For real life-threatening emergencies such as those below – RING 999

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Page last reviewed: 10 March 2026